ABOUT US

DCL Public Private Solutions Group, LLC (DCL)
DCL Public Private Solutions Group, LLC (DCL) Introduction

New business development and customer expectations in the marketplace often fly high and lead to unstable customer retention with a high churn rate. More so, companies are addressing how they interact with its customers to preserve and improve customer retention and position themselves for new business/customers. Our firm structures an integrated approach to new business and customer relationship management to assist with these initiatives via processes, people, and research/data-focused efforts to get the most out of business development and customer retention.

We can help you with:

  • Synthesizing a vision on how to effectively transform and improve customer relationships
  • Developing a more integrated approach to business development and implementation
  • Creating a blend of cost- and revenue-focused best practices

Knowing your marketplace and competition is half the battle. You need the right strategies and tools to get you there. DCL can help you know where you are today, where you want to go, who you need to attract as customers and how to get there. The reality of today’s business environment is that there are no simple “off-the-shelf” business development solutions that work for everyone. We can help you determine how to create a sales and service capability to differentiate you from your competitors, gain control of your potential customers/sales forecasts and deliver the highest level of customer satisfaction.

Mission

Pushing forward

We are a project management, business development Subject Matter Expert with 7 years of experience. We work closely with a range of clients to provide responsible business consultancy to clients and work throughout the end to end implementation process, as well as the training of clients. At DCL, we have a deep understanding of the marketplaces and we also have experience working with:

  • Small & medium sized businesses
  • ​Government (city, state, regional and federal)
  • ​Non-profit organizations

How we work

Experience and professional

DCL encompasses many different skills and disciplines in project management, business development and customer relationship management. The different areas of implementation will vary depending on the understanding of the companys strategy and number of employees. Here is a foundation of our process in 4 Easy Steps:

Business Development Success | 4 Key Steps

Discovery – Identify all areas of your business that touch current Customers, the Product(s) and the Prospective Customers.

Workflow – Outline all of the business processes that manage the touch points with the Customer or Prospect.

Selection – Select the appropriate process that will allow the Customer or Prospect to be managed in the most efficient and effective manner.

Documentation – Document  those business processes and train the users on the utilization of our proposed steps. This will deliver value to their daily work lives and  maximize their efficiency and effectiveness in managing relationships with Customers and Prospects.

Our partners

Reliable partners – Community Driven

Building relationships with others helps us foster a strong bond in our communities. This helps us build and care for our community as well as build a community that will benefit greatly from our partnership.

DCL Public Private Solutions Group, LLC. structures an integrated approach to new business and customer relationship management to assist with these initiatives via processes, people, and research/data-focused efforts to get the most out of project management, business development and customer retention.